If you have any questions please send us an email at email@example.com.
It usually takes 15 business days for orders to arrive. Shipping times vary from product-to-product based on demand and shipping location. It can take up to 25 business days for some orders but this is a rare occurrence.
Please email us within 24 hours of purchase. Once your order is processed by our shipping team, we cannot guarantee cancellation. Please double check your shipping address before confirming your purchase.
Send us an email ASAP so we can correct this before your order ships out. Please include [WRONG ADDRESS] in the subject line so we notice your high priority issue. Additionally please scroll down for how to contact us on demand. You can also send an email to firstname.lastname@example.org
Please email us at email@example.com. Our customer service team will resolve the issue as fast as possible. Please include your order number and an image/video of your defective item. This is one of the main reason why we highly recommend purchasing the Route Shipping Insurance as it covers for damages and lost packages.
We accept Visa, Mastercard, Discover, American Express and Paypal.
Yes You can be Absolutely sure that all purchases here are 100% safe and secure so you and your money are fully protected.
If you have not purchased the Route Shipping Insurance and don’t have access to the Route app. We shall provide you with the regular tracking number and updates on the delivery status of your order.
There is nothing to worry about, the rest of your order is on the way! We ship every item individually so that even if some items aren’t available it won’t hold up the entire order and you will receive every item as fast as possible.
Just send an email on CONTACT US, ASAP so we can change your order for you. Please make the subject of the email [CHANGE] so that we can spot the enquiry and prioritize it. You can also send an email to firstname.lastname@example.org
Our pricing is based in USD. All payments and financial details such as credit card numbers are dealt with directly by the PayPal gateway to ensure your privacy. PayPal is the safest and most secure payment gateway worldwide and you don’t need a PayPal account to complete a transaction. You can pay via PayPal with any credit or debit card. Or if you have a PayPal account you can use your own funds.
If there’s something you need help with and it’s not listed in the FAQ’s please feel free to contact us via the Contact form on the site or send an email to email@example.com
If you receive an item and it doesn’t fit, you changed your mind or you simply don’t like it then you can contact us and we will process a return request for you. Each request will be assessed on an individual basis. Please also refer to our Return and Refunds Policy.
If we have shipped you the wrong item or an item hasn’t arrived within 35 business days from the day it shipped then we will refund or replace your order upon request. For a refund or replacement request to be accepted, in regards to an incorrect item that has been delivered or an item that has not arrived, you will need to raise the issue to us within 40 business days from the day your order was shipped. If we are not contacted within those 60 business days then your order will be deemed as delivered without issue. You can also check out our Return and Refund Policy page.